Partnerships to improve customer service of logistics service providers in Bulgaria
نویسندگان
چکیده
منابع مشابه
Logistics Information and Customer Service
The paper deals with the importance of information flow for providing of defined level of customer service in the firms. Setting of the criteria for the selection and implementation of logistics information system is a prerequisite for ensuring of the flow of information in firms. The decision on the selection and implementation of logistics information system is linked to the investment costs ...
متن کاملCustomer Service – the Important Goal of Logistics
This paper presents the connection between logistics and customer service. The customer service is one the most powerful elements available of the organization in the search competitive advantage, but the least well managed. The message of this article is that performance of customer service depends the skill with the logistics system designed and managed. The output of all logistics activity i...
متن کاملA Quality Function Deployment Based Approach in Service Quality Analysis to Improve Customer Satisfaction
In metropolitan development management, quality of public services is influential in every public sector to satisfaction of citizens on quality of services. Nowadays, satisfaction are with such important matters that should be considered in the planning, implementation, management and maintenance of many public services such as subway, transportation, traffics, parks, markets and so on. Th...
متن کاملAn Empirical Taxonomy for Logistics Service Providers
This study investigates the existence of different types of logistics service providers (LSPs) and the relationship of type with service performance. A cluster analysis of the survey data from 221 LSPs resulted in the identification of four types of LSP. The taxonomy was developed that reveals that LSPs are at various stages of development in terms of service capability, and highlights the serv...
متن کاملCost Calculation Model for Logistics Service Providers
The exact calculation of logistics costs has become a real challenge in logistics and supply chain management. It is essential to gain reliable and accurate costing information to attain efficient resource allocation within the logistics service provider companies. Traditional costing approaches, however, may not be sufficient to reach this aim in case of complex and heterogeneous logistics ser...
متن کاملذخیره در منابع من
با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید
ژورنال
عنوان ژورنال: HORIZONS.A
سال: 2016
ISSN: 1857-856X,1857-9884
DOI: 10.20544/horizons.a.20.1.17.p12